hiabee Frequently Asked Questions

Creating a hiabee account takes less than three minutes. Visit the hiabee website and click the registration link, then fill in your full name, date of birth, email address, mobile number, and a secure password. Once submitted, you will receive a verification code via SMS to your registered Bangladeshi mobile number. Enter the code to activate your account and you are ready to make your first deposit.

hiabee requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. You will also need to provide proof of your payment method — for example, a screenshot of your bKash or Nagad account confirming the registered mobile number matches the one on your hiabee profile.

You must be at least 18 years old to register and play on hiabee. This is a firm requirement with no exceptions. During the verification process, hiabee checks your date of birth against your submitted identity documents. Any account found to belong to a person under 18 is immediately suspended and all deposits are returned to the originating payment method.

On the hiabee login page, click the 'Forgot Password' link beneath the password field. Enter the email address or mobile number associated with your account, and hiabee will send a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to the registered email or phone number, contact support at [email protected] with your identity documents to recover your account.

No — hiabee strictly limits each player to one account per person. Creating multiple accounts is a breach of our Terms and Conditions and can result in all associated accounts being permanently closed and any winnings being forfeited. If you believe a duplicate account was created in error, contact support at [email protected] immediately to resolve the situation before it affects your standing.

Log in to your hiabee account and navigate to the Deposit section. Select bKash as your payment method and enter the amount you wish to deposit — the minimum deposit via bKash is ৳200. hiabee will display a merchant bKash number. Open your bKash app or dial *247#, choose 'Send Money', enter the hiabee merchant number and the exact deposit amount, then enter your bKash PIN to confirm. The funds typically appear in your hiabee wallet within one to three minutes.

Nagad deposits on hiabee are processed almost instantly — in most cases your balance is credited within one to two minutes of completing the transaction in the Nagad app. During peak hours such as BPL match evenings or IPL live games, processing can occasionally extend to five minutes. If a deposit has not been credited after fifteen minutes, contact hiabee support with your Nagad transaction ID and the exact amount deposited.

The minimum deposit on hiabee is ৳200 for all supported mobile financial services, including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, Sonali Bank, or other local banks carry a higher minimum of ৳500 due to processing costs. There is no maximum deposit cap for verified accounts, though very large deposits may trigger an additional security review.

The minimum withdrawal amount on hiabee is ৳500 for mobile financial services such as bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum withdrawal is ৳1,000. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money-laundering best practices. You cannot withdraw to a payment account that is not registered in your own name.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 to 60 minutes during business hours (9:00 AM – 11:00 PM BST). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Sonali Bank, or other local Bangladeshi banks usually take one to three business days. Withdrawal requests submitted after 11:00 PM BST may be processed the following morning. First-time withdrawals on a new account may take slightly longer while the payment team completes a standard security check.

hiabee does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own service charges or transaction fees on their end. We recommend checking with your payment provider about any applicable charges before initiating a transaction. Currency conversion fees are not applicable since all transactions on hiabee are processed in Bangladeshi Taka (BDT).

In most cases, hiabee requires withdrawals to be sent back to the same payment method used for your deposit. This policy is in place to comply with standard anti-money-laundering (AML) regulations and to protect your account from fraud. If your original deposit method is no longer available — for example, a closed bKash account — contact support at [email protected] with supporting documentation so the team can review your withdrawal manually.

Log in to your hiabee account and navigate to the Cricket section from the main menu. Select the BPL match or Bangladesh Tigers fixture you want to bet on from the live event list. Choose your market — such as match winner, top batsman, total runs, or over/under — enter your stake amount in BDT, and confirm your bet slip. hiabee covers BPL, IPL, T20 World Cup, Test matches, and all major international cricket fixtures with competitive odds updated in real time.

RTP (Return to Player) varies by individual slot title and game provider. On hiabee, most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry an RTP between 95% and 97.5%. The RTP figure for each game is displayed in the game's information panel, accessible by clicking the 'i' or 'Info' icon before or during play. Higher RTP means the game pays back a greater percentage of total wagers over time, though individual session outcomes are always random.

Yes — hiabee is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete sports betting and casino game library directly from your smartphone browser without downloading any app. The mobile interface automatically adjusts layout and touch controls for smaller screens. Live casino games, slots, cricket betting, and account management features including deposits and withdrawals are all available on mobile.

All casino games on hiabee use certified Random Number Generator (RNG) technology, ensuring that every spin, card draw, and dice roll is statistically random and not influenced by previous results. Game titles from established providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are independently audited by third-party testing laboratories as part of those providers' certification requirements. hiabee is committed to fair play across its entire gaming catalogue.

hiabee's live casino suite — powered primarily by Evolution Gaming and Ezugi — includes live Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and a range of live game shows such as Crazy Time and Dream Catcher. Games are streamed in HD from professional studio environments and feature real human dealers. Tables are available around the clock, with dedicated low-stakes tables suitable for players who prefer smaller bet sizes in BDT.

hiabee offers a welcome bonus to newly registered players on their first qualifying deposit. To claim it, complete your account registration and KYC verification, then make a deposit that meets the minimum bonus threshold. The bonus is credited automatically to your account within a few minutes of your deposit being confirmed. Full terms — including the wagering requirement, minimum odds, eligible games, and expiry period — are displayed on the promotions page of your hiabee account dashboard.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must wager the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place a total of ৳10,000 in qualifying bets before the bonus converts to withdrawable cash. Specific wagering requirements, eligible markets, and minimum odds are listed in the terms attached to each individual promotion on hiabee.

Yes — all hiabee bonuses carry an expiry date by which the wagering requirement must be completed. The expiry period varies by promotion and is clearly stated in each bonus's terms and conditions. Bonus funds that have not been fully wagered by the expiry date are automatically removed from your account balance. To avoid losing bonus value, check the expiry date when you claim a bonus and plan your play accordingly.

hiabee periodically offers free spins promotions tied to specific slot titles from providers like Pragmatic Play and NetEnt. Free spins may be awarded as part of a welcome package, a reload bonus, or a standalone promotion during major events such as the BPL season, Eid celebrations, or Pohela Boishakh. Winnings from free spins are credited as bonus funds and subject to a wagering requirement before withdrawal. Check the promotions section of your account regularly for the latest free spins offers.

hiabee rewards consistent players through a tiered loyalty programme. As you accumulate wagering activity on sports betting, slots, and live casino games, you progress through programme levels and unlock benefits such as higher withdrawal limits, dedicated account management, personalised reload bonuses, and faster withdrawal processing. Players in Dhaka, Chittagong, and other major Bangladeshi cities with high betting volumes tend to advance through the tiers quickly during peak cricket season.

hiabee uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account credentials are stored securely and are never sold or shared with third parties except where required for payment processing or legal compliance. Two-factor authentication (2FA) is available on your account to add an extra layer of login security. For full details on how your data is handled, see the hiabee Privacy Policy.

hiabee operates as an international online entertainment platform accessible to adult players in Bangladesh. We recommend all players familiarise themselves with the laws applicable in their specific location before registering. hiabee implements responsible gaming measures, age verification, and SSL security as standard practice, and is committed to operating as a safe and reliable platform for its players. Players are responsible for ensuring that accessing online betting services complies with the regulations in their jurisdiction.

Log in to your hiabee account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in BDT. Once a limit is saved, it takes effect immediately. Reducing a limit is instant; increasing a limit is subject to a 24-hour cooling-off period to protect you from impulsive decisions. hiabee encourages all players to configure deposit limits when they first register, before any issues arise.

Navigate to Account Settings and select Responsible Gaming, then choose the Self-Exclusion option. You can select a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent closure. The exclusion takes effect immediately upon confirmation — your account is locked, all marketing is suspended, and no new bets can be placed. Your remaining balance is safe and can be withdrawn by contacting [email protected]. Permanent exclusion cannot be reversed under any circumstances.

If you suspect unauthorised access to your hiabee account, change your password immediately using the 'Forgot Password' link on the login page. Then contact hiabee support at [email protected] with the subject line 'Account Security – Urgent'. The security team will temporarily freeze your account, review recent login and transaction activity, and guide you through restoring full control. Enable two-factor authentication after the issue is resolved to prevent future unauthorised access.

The primary way to reach hiabee customer support is by email at [email protected]. For responsible gaming matters, use the subject line 'Responsible Gaming – Help Request'. For account security issues, use 'Account Security – Urgent'. The support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all enquiries within one business day. For common issues, the hiabee FAQ page covers the most frequent questions in detail.