Responsible Gaming
at hiabee

At hiabee, responsible gaming is not a checkbox — it is a core part of how we operate. We are Bangladesh's premier sports betting and casino platform, and with that position comes a genuine responsibility to the players who trust us with their time and money. Our approach to responsible gaming is built around three principles: prevention, intervention, and support.

Prevention means giving every hiabee player the tools they need to set boundaries before problems arise. This includes deposit limits, loss caps, session timers, and reality-check notifications — all available from within your account settings at no extra cost. We encourage all players to configure these tools when they first register, not after a problem has already developed.

Intervention means that hiabee actively monitors player behaviour for signs of distress. Our platform uses behavioural indicators — such as rapidly increasing deposit frequency, chasing losses, and extended unbroken session lengths — to flag accounts for a welfare check. When such patterns are detected, a member of our responsible gaming team may reach out directly to offer support and remind you of the tools available.

Support means that no hiabee player should ever feel alone if gambling becomes a problem. Whether you need a short cool-off period, a longer self-exclusion, or simply want to talk to someone, our support team is reachable at [email protected] and is trained to respond with empathy and practical guidance — not judgment.

hiabee operates exclusively for adults aged 18 and above. Gambling by minors is strictly prohibited on this platform. We enforce this policy through a mandatory age and identity verification process that every new player must complete before they can make their first deposit or place their first bet.

How We Verify Age

During registration, players are required to confirm that they are 18 years of age or older. To validate this declaration, hiabee requires players to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — before their account can be fully activated. Accounts that cannot be verified are restricted from depositing and playing until verification is complete.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to take steps to prevent underage access to the hiabee platform. Practical measures include:

• Always logging out of your hiabee account when you are finished playing, especially on shared devices.
• Using a unique, strong password that is not known to other household members.
• Enabling device-level parental controls through your smartphone or browser settings to restrict access to gambling websites.
• Keeping your bKash, Nagad, or Rocket credentials separate from your hiabee login details to prevent unauthorised deposits.

One of the most effective ways to keep gambling enjoyable is to decide in advance how much you are comfortable spending — and then let hiabee enforce that decision automatically. Our deposit and loss limit tools are designed to remove the friction of having to make that call in the moment, when emotions are running high.

Important Rules on Limit Changes

Decreasing any limit takes effect immediately — we never delay a decision that protects you. Increasing a limit is subject to a mandatory cooling-off period as shown in the table above. This cooling-off window is intentional: it gives you time to reconsider whether a higher limit genuinely reflects your long-term intentions, rather than a momentary impulse.

Limits can be set or adjusted at any time from the Account Settings > Responsible Gaming section of your hiabee dashboard. You do not need to contact support to activate them — the process is entirely self-serve and takes less than a minute.

Time can pass quickly when you are immersed in live cricket betting or a run of casino games. hiabee's session time controls are built to keep you aware of how long you have been playing, so you can make a conscious choice about whether to continue or step away.

Session Duration Reminders

You can configure hiabee to display an on-screen notification after a set amount of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. The reminder pauses the interface briefly and asks whether you wish to continue. This small interruption is intentional: research consistently shows that periodic reality checks significantly reduce the risk of extended unplanned gambling sessions.

Maximum Session Limits

Beyond reminders, you may set a hard session limit — a maximum number of hours per day during which your hiabee account is permitted to be actively used for betting or gaming. Once your daily session limit is reached, the platform will log you out automatically and will not permit re-login until the following day (after the midnight BST reset). This is a stronger safeguard than a reminder alone and is recommended for players who find reminders easy to dismiss.

Cool-Off Periods

If you feel you need a short break without committing to a full self-exclusion, a cool-off period suspends your account for a fixed duration of your choosing:

• 24-hour cool-off: Account suspended until the same time the following day.
• 48-hour cool-off: A two-day full break from all betting and gaming activity.
• 7-day cool-off: A one-week pause, useful after a significant loss or during a busy period in your personal life.

During a cool-off period your account remains accessible for withdrawal purposes, but all deposit and wagering functions are disabled. Cool-off periods cannot be cancelled early — once activated, they run for their full duration.

Self-exclusion is the most powerful responsible gaming tool hiabee offers. It is designed for players who recognise that their gambling has moved beyond entertainment and that they need a firm, enforced break. When you self-exclude on hiabee, the following happens immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending bonus offers and promotional credits are voided.
• All marketing emails, SMS promotions, and in-platform notifications are suspended.
• Your remaining account balance remains safe and can be withdrawn by contacting support at [email protected].
• Any active bets placed before the exclusion are settled normally; no new bets can be placed.

Problem gambling does not always look the same from person to person. It can develop gradually and often goes unrecognised until it has caused significant harm. The following are common warning signs that gambling may be becoming a problem. Being honest with yourself about these signs is the first and most important step.

If gambling is causing distress in your life — or in the life of someone you care about — help is available. The most important thing to understand is that problem gambling is a recognised condition, not a personal failing. Reaching out is a sign of strength, and effective support exists for players across Bangladesh.

Contact hiabee Support

The hiabee responsible gaming support team can be reached at [email protected]. Use the subject line "Responsible Gaming – Help Request" and our team will respond within one business day. We can assist with activating limits, initiating self-exclusion, explaining your options, and providing referrals to external support services. All responsible gaming enquiries are handled with complete confidentiality.

National and International Support Organisations

In addition to hiabee's internal support team, the following types of organisations provide free, confidential assistance to people affected by problem gambling. We encourage any player in Bangladesh who is struggling to reach out to a qualified counsellor or support group:

• Mental health and counselling services available through government hospitals and clinics in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
• Addiction support groups that operate in major cities across Bangladesh and can provide peer support from others with lived experience of problem gambling.
• International organisations such as Gamblers Anonymous, which offers structured group support programmes accessible online from Bangladesh.
• Online counselling platforms that connect Bangladeshi patients with licensed mental health professionals via mobile app — accessible from any location with an internet connection.

If you are unsure where to start, contact the hiabee support team and we will help you identify the most appropriate resource for your specific situation and location within Bangladesh.

For the vast majority of players, gambling on hiabee is a fun way to engage with cricket, football, casino games, and more. The following practical tips are designed to help you keep it that way — enjoyable, affordable, and firmly within your control.

• Set a budget before you play. Decide how much you are comfortable losing before you open the hiabee platform, and stick to that amount. Never gamble with money you cannot afford to lose, including funds earmarked for household expenses, family needs, or debt repayments.
• Treat gambling as entertainment, not income. The house edge and randomness of casino games mean that gambling is not a reliable way to make money. Approach every session as an entertainment cost — like a cinema ticket or a meal out — rather than as an investment.
• Never chase losses. If you have reached your session budget, stop. Attempting to win back losses by betting more is the fastest route to larger losses. Accept the result and return another day.
• Take regular breaks. Step away from the screen at regular intervals. Even five minutes away from active play can reset your perspective and prevent the tunnel-vision effect that long sessions can produce.
• Avoid gambling when emotional. Stress, frustration, grief, loneliness, and even extreme excitement can impair judgment. If you are going through a difficult period — whether personally, financially, or professionally — consider taking a break from gambling until you feel more settled.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Maintaining friendships, hobbies, physical activity, and family time creates a healthier relationship with gambling overall.
• Use hiabee's tools proactively. Do not wait until gambling feels out of control to set limits. Configure deposit limits, session reminders, and loss caps today — even if everything feels fine. These tools are far more effective as prevention than as cure.
• Be honest with yourself and others. If you are spending more time or money on gambling than you planned, talk about it — with a friend, a family member, or the hiabee support team. Isolation makes problem gambling worse; honesty is the beginning of a solution.